Terms and Conditions


The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense. This may in part include unlawful third party distribution of any products or files purchased on this site

By completing a purchase on this site you agree that in the event of a unlawful distribution or file sharing of any of our products being traced back to your account that we retain the right to if we choose to make use of your account information to ensure that further copyright infringements do not take place.

You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use and you may download any digital recordings purchased hereunder and stream any clips provided on your personal computer or other similar personal device. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content. Please be aware that when you complete a purchase, the purchased track is instantly impregnated with a ‘watermark’. This watermark contains your unique ID and cannot be removed. We constantly monitor the internet and P2P websites for breaches of our and our licensors copyright emanating from tracks originally purchased from the Website. If we detect that you have without our authority either personally or by way of assistance/facilitation of any third party, copied, reproduced, transmitted, published, displayed, distributed, commercially exploited or created derivative works of our or our licensors material and content then we have the right to suspend your user accounts, including any outstanding credits and inform any relevant authorities empowered to act upon such unauthorized activity and/or copyright owners who’s copyright may have been breached for them to take such necessary action as may be required. This will mean that we will be entitled to pass on your contact details to them.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

The reproduction of any content contained on this site including (but not limited to) all text and images is strictly prohibited. No quoting or previewing of any of the articles on this site is allowed. No use of any of our pictures is allowed on any 3rd party websites or web stores.

To register for an account on the 36 Hertz recordings web store we require your name, email address and password.

In order to purchase items from the web store we may require your invoice and shipping addresses, and information relating to your payment method. Payment information is securely transferred by our payment provider site and not via our site / store or servers. We do not store any credit or debit card information within the site.

This site also uses secure cookies to improve your experience while using the site by using the site you accept our cookie policy.

Your account information is never shared with third parties however we may also use it to contact you in regards to support issues or promotional emails from either 36 Hertz recordings or its associated labels and sites in the future.

Where appropriate we may share your account information with our payment provider in order to verify your identity.

All customer information is stored securely and encrypted where appropriate.

If you wish to register as a user on the Website, you must register using our online registration process, In doing so you must agree to provide true, accurate, current and complete information about yourself as prompted by the Website’s registration process and maintain and promptly update the information to keep it true, accurate, current and complete.

Irrespective of whether you choose to use the “remember me” function that some browsers or the web store can offer in relation to your password/user ID, you are responsible for maintaining the confidentiality of your email address, user ID, password or account.

You agree to immediately notify us of any unauthorised use of your email address, password, user ID or account or any other breach of security and ensure that you exit from your account at the end of each session by logging out. We will not be liable to you or any third party for any loss or damage arising from your failure to comply with this provision.

We may alter these Terms and Conditions at any time and your use of any part of the Website following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed.

If you do not agree to any change to the Conditions then you must immediately stop using the Website.

We reserve the right to modify or withdraw any part of or all of the Website with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website.

The Website is subject to constant change. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website.

You shall not use the Website for any illegal or immoral purposes, and you will use it in compliance with all applicable laws and regulations. You agree not to use the Website in a way that may cause the Website to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the Website is in any way impaired.

We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).

You should assume that everything you see and read on the Website is copyrighted unless otherwise noted and may not be used except as provided by the Conditions.

You must be at least 16 years of age to use the Website. This site may include content that is unsuitable for anyone under the age of 16 and if you are under 16 you may only use the Website with the involvement of a parent or guardian. If you are a parent or guardian of someone under the age of 16 who is using this Website, you agree to these terms and conditions and our privacy policy and that you shall be responsible for the conduct and acts/or omissions of your children in using this Website as if these were your own. By registering to the Website you represent and warrant that you are at least 16 years of age and by making any purchase you represent that you are at least 18 years of age.

The price for any particular product or Download will be the price displayed on the Website at the time of purchase. We reserve the right to change prices for any products at any time and do not provide price protection or refunds in the event of a price drop or promotional offering.

36 Hertz recordings does NOT issue refunds on non physical products including (but not limited to) digital downloads. Before committing to purchase you acknowledge that it is your (the customers) responsibility to ensure that you have correctly purchased the right tracks and 36 Hertz recordings will not issue refunds on incorrect orders.


Refunds ARE NOT issued on clothing items unless there is a physical fault with the item – All items are printed to order and are physically checked by both our printers and then 36 hertz recordings representative BEFORE being sent to the customer to ensure there are no physical faults with the product – Refunds are not and will not be issued due to issues with size or with mistakes made by the customer when ordering.

Clothing is PRINTED TO ORDER within Three (3) to five (5) working days of your order being placed therefore we recommend a turn around time of seven (7) to twelve (12) working days for your clothing order to arrive. Refunds will not be issued once the clothing order has been placed owing to delivery times and by placing an order for clothing the customer accepts and acknowledges the agreed printing and postage time as detailed above.

By placing an order for clothing items sold on this site you agree fully to these terms and conditions and agree that you have read them in full.


If items are failed to be delivered because you gave us incorrect information Such as incorrect shipping address, or because your Postal service was unable to deliver the package because there was no-one to receive it and/or no-one came to collect it from the sorting office, We can re-send the items, but you will have to pay the P&P charge again. Please note that when you place your order, a label is automatically generated from the address you type into your account details, so you are responsible for getting this right. We do not offer refunds on orders that were not delivered due to customer mistake or failed collection.

Missing Items:

If you are concerned that your order hasn’t arrived, the first thing to do is to make sure your order was completed successfully and has been sent to you.

We consider an item ‘lost’ if it has not been delivered 28 days after the posting date. The reason we must wait 28 days is because this is the length of time Royal Mail waits before they accept a package is ‘lost’, so we must also wait before we can claim compensation from them.

In the extremely unlikely event that your package still has not arrived after 28 days, we will either provide you with a replacement order or a full refund, depending on your preference. see the Returns and Refunds tab for more info. Please contact us via our contact page with your order number in the subject field to resolve any missing orders.

Please note if you fail to make us aware of an unsuccessful delivery within 3 months of your dispatch date, we may not be able to fulfil your order.

Customs and import duty charges:

Please note that residents of some countries may have to pay customs or import duty charges on their order. Because these charges are levied by your government and are specific to your country, we cannot tell you how much (if anything) this will be. You are responsible for any customs or import duty charges you may incur. If you choose not to pay these charges, your package will not be released by customs and may be destroyed. In this event, we will be unable to offer you a refund. UK and EU residents will not have to pay any customs or import duties.

Shipping times:

Sadly, we don’t currently offer tracked shipping but this is something we are looking into implementing in the future.

The following is a rough guide to how long your order should take to arrive:

UK: 5-7 working days
Europe: 7-14 working days
USA / Canada: 7-21 working days
Rest of world: 7-21 working days, depending on location.


Efficiency does vary between different countries’ postal services. Sometimes delivery can be very quick, sometimes less so. International customs can also hold up a package, sometimes for no apparent reason, and in these cases there is unfortunately not a lot we can do to speed things up.